Soft Skills for Hard Situations: Navigating Jobsite Conflict with Confidence

Jobsite conflict is a reality of complex construction projects, but how leaders respond can make all the difference. In this candid, solutions-focused session, construction professionals share real-world approaches for de-escalating tension, strengthening communication, and leading teams through difficult project moments.

Featuring perspectives from Albert Martin of Skanska USA Building, Steve Harpster of Turner Construction, and facilitator Mike Powers of Alliance Partition Systems, this session highlights the soft skills that are essential in high-pressure environments. Attendees will gain insight into how calm leadership, accountability, respect, and clear communication can help resolve challenges, preserve relationships, and support successful project outcomes. Drawing from decades of field, operations, and leadership experience, the speakers offer practical takeaways for addressing conflict directly while keeping both the people and the work on track.